Total Quality Management
M+W Zander is committed to providing and sustaining all our customers with consistent quality services, on time and on budget, through our comprehensive business management system that operates under the tight controls of our Quality Management Systems.
Our quality control mechanisms are structured on various levels around all business activities affecting the quality of products and services. This ensures that only conformant output will ever reach our customer. Tests, checking and certification activities, as well as corrective and preventative actions including customer feedback are the basis of our continuous improvement process.
The continuous process management system we practice, ensures that answers to our customers needs are planned, designed checked and fully met.
The services we deliver are supported by our quality control mechanisms, at ISO9001:2000 standard, and the deliverables are measured, evaluated and monitored by planned and ad hoc assessments.
The results as well as the lessons learned are fed back and implemented into our systems, through a range of meetings and reviews.
Our objectives are:
- Maintain QMS awareness to all employees.
- Ensure satisfaction of our customers.
- Continuous Improvement of all our systems.
Our guarantees to our customers are:
- Committed and experienced cross-functional workforce
- Versatile and flexible implementation of ‘best-practice’ methods
- Documentation to ISO compliance
QUALITY IS OUR DAILY JOURNEY
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